Return and Exchange

RETURN POLICY

Your shopping experience is the most importance to us. 

We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service so that we can make things better. 

Returns/ exchange are accepted on unworn, undamaged items within within 3 days from delivery, and return the product to us within 14 days from delivery.  

All returned products must be:

• In all original packaging
• Unworn
• Have no signs of damage or wear (except manufacture defects or quality issues)

We will determine if the piece is eligible for a full refund when we receive the goods. A 20% restocking fee may be charged depending on the condition of the returned pieces (i.e. if it's been severely worn, damaged). 

* The cost of the shipping for returning the products will be the responsibility of the customers. Upon dispute, Walter. Atelier reserves the right to make the final decision on all return cases.

 

LAST CHANCE

Last Chance items are final sale and cannot be returned or exchanged.

 

Please fill the following form for your return or exchange, we will get back to you as soon as possible. If you have an other questions, please leave a message in Contact Us.